THE PALACE, A LUXURY COLLECTION HOTEL, MADRID, Madrid – A Smart Stay in the City
About the Hotel
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- Non-smoking rooms
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
Services
- Paid shuttle service
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Jacuzzi
- Pedicure
- Manicure
- Body scrub
- Facial
- Treatment room
- Massage
Room features
- Paid Wi-Fi in rooms
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Ironing facilities
Bathroom
- Free toiletries
Media
- Direct dial telephone
- AM/FM alarm clock
Location
Guest Ratings & Reviews
My stay here was overall enjoyable. The hotel is located in the center of Madrid, surrounded by excellent restaurants and cafes, with easy access to all the tourist hotspots. The rooms were comfortable, but they could have been a bit larger. The dining experience under the impressive dome at breakfast was a highlight, although it could have offered more options. The location couldn't be better for exploring Madrid.
I had a fantastic stay at the hotel! The rooms were excellent, very comfortable as expected from a 5-star hotel, and were ready upon my early morning arrival. They were clean, nicely appointed, and comfortable, though a bit lacking in some amenities. The service was top-notch, with helpful recommendations and a welcoming attitude. The location was perfect, surrounded by great local restaurants and within walking distance of major tourist spots. The dining experience was amazing with a good range of foods, but found a few things just okay. Overall, a great experience with some minor drawbacks.
The hotel is perfectly located at the center, making all places easily accessible, especially being close to the Prado museum. The rooms are beautiful and spacious, and the service goes above and beyond with a highly attentive concierge team. The dining experience under the Tiffany style dome is grand, but the little white salt and pepper shakers could be improved. Overall, it offers a luxurious experience and great value for money.
My stay at this hotel was a mix of comfort and noise. The rooms themselves were peaceful, comfortable, and nicely adorned, offering views of the street fountain, but their sound isolation left much to be desired. Unfortunately, a noisy night due to neighboring guests disturbed my sleep entirely. The internet connection could also be better. The service was exceptionally pleasant and helpful, offering great assistance in purchasing museum tickets, but there was a mishap with a forgotten backpack after checkout. The location was superb for exploring major tourist sites and excellent restaurants, with convenient access to notable art galleries. However, some minor details at the hotel detracted from its overall grandeur. Dining was a satisfactory experience with decent food choices and beautiful presentations, though not outstanding. The facilities were standard, providing the necessary amenities without any notable highlights.
My stay at the hotel was fantastic! The location is perfect, surrounded by museums and great restaurants. The rooms are unique in size and setup, perfect for families, but could use some improvements. The service was outstanding, with helpful staff going above and beyond to make my stay memorable. The dining experience had its ups and downs with some dishes being outstanding but others falling short. Overall, a great value for the money with top-notch facilities.